Helpdesk Apprentice

Equans is looking for a Helpdesk Apprentice (Customer Services Coordinator in Facilities Management) to join our team on our new Home Office contract in Stoke-On-Trent. The Apprentice Customer Service Centre (CSC) in Stoke-on-Trent provides helpdesk and business support services to a wide range of FM contracts.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative

• GCSE · English · 9-4 · Desired
• GCSE · Maths · 9-4 · Desired

<ul> <li>24 days annual leave&nbsp;(+ public holidays)</li> <li>Life Cover equivalent to 1 times&nbsp;annual salary</li> <li>Employee discount shopping schemes on major brands&nbsp;</li> <li>Gym membership discounts&nbsp;</li> <li>Cycle to work scheme&nbsp;</li> <li>Holiday purchase scheme</li> <li>2 corporate social responsibility days per year</li> <li>Broad range of learning opportunities, such as professional qualifications, collective/individual training</li> <li>24/7 Employee Assistance Program and access to mental wellbeing app</li> </ul>

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   In the UK &amp; Ireland, EQUANS is a provider of technical, FM, regeneration and energy services &ndash; with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. EQUANS&rsquo; 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.

MBKB LTD · Business and administration · Level 3