Customer Service Practitioner Apprentice
NEC SOFTWARE SOLUTIONS UK LIMITED · Northgate House, Lynne Street, Hartlepool, TS24 7BT
- Salary
- £15,600 a year
- Level
- Intermediate
- Course
- Customer service practitioner (level 2)
- Closing date
- 27 Aug 2026
- Start date
- 14 Sept 2026
- Duration
- 1 Year 1 Month
- Hours per week
- 37.5 hours
- Working week
- 12months + 1 month assessment = 13months Monday to Friday 9am to 5pm (Half a day college on a Thursday)
- Positions
- 10
About the role
An exciting opportunity that genuinely makes a difference to the lives of the applicants. NEC are cultivating an environment that is driven by training and development. You will specialise in 1 of the following services Local Welfare Provision; HGV Levy; Blue Badge; Northgate Appeals Service; Discount Review Service
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- GCSE · Maths and English · 4 or above · Essential
Things to consider
<ul> <li>Willingness to learn</li> <li>Training on relevant systems, processes and procedures are included</li> </ul>
About NEC SOFTWARE SOLUTIONS UK LIMITED
Come join us and make a difference in the world! NEC Software Solutions (part of global tech giant NEC Corporation). While you read this advertisement our software is helping to dispatch ambulances, support families, keep trains on the move. Working with us, you will be helping our 3,000+ employees push the boundaries of what is possible and support amazing public services. We work with Governments, hospitals, police forces, housing providers, local authorities and more.
Training provider
HARTLEPOOL COLLEGE OF FURTHER EDUCATION · Sales, marketing and procurement · Level 2
Vacancy reference: 2000047192 · Posted 11 Aug 2026