Boutique Assistant Apprentice (Customer Service Specialist L3)

This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.

• Communication skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Excellent English language

Employee benefits include private life and health insurance, attractive pension scheme, employee staff purchase discount.

<ul> <li>Experience in customer facing roles (like retail, hospitality, tourism)</li> <li>Excellent English language skills (oral and written)</li> <li>Understanding of luxury retail service standards, particular attention to detail</li> <li>Ability and willingness to work retail hours, including weekends</li> <li>Ability to work in a fast-paced environment, flexible mindset</li> <li>Understands the job implications of belonging to a multicultural and cross-functional environment and business</li> <li>Looks for solutions to increase customers or suppliers' satisfaction</li> <li>Identifies ways to improve efficiency and effectiveness of work</li> </ul>

Van Cleef &amp; Arpels is a High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef &amp; Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef &amp; Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

EDUCATION FOR INDUSTRY GROUP · Sales, marketing and procurement · Level 3