Apprentice Customer Service Assistant ( Reception)
Crowne Plaza Royal Victoria Sheffield, an IHG Hotel · VICTORIA STATION ROAD, SHEFFIELD, S4 7YE
- Salary
- £16,640 a year
- Level
- Intermediate
- Course
- Customer service practitioner (level 2)
- Closing date
- 15 Aug 2026
- Start date
- 1 Sept 2026
- Duration
- 1 Year
- Hours per week
- 40 hours
- Working week
- Rotational shifts across food & beverage and reception departments.
- Positions
- 1
About the role
We are seeking a friendly, professional, and motivated Apprentice Customer Service Assistant to join our hotel team. This role offers a unique opportunity to gain experience across both Food & Beverage & Front Office (Reception) operations, developing a wide range of hospitality skills while completing an apprenticeship.
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
- Willing to Learn
- Positive Attitude
- Quick Thinking
Qualifications
- GCSE · English · 4 · Desired
- GCSE · Maths · 4 · Desired
About Crowne Plaza Royal Victoria Sheffield, an IHG Hotel
A historic hotel in Sheffield city centre with 105 newly refurbished bedrooms, an elegant Restaurant, all day dining in the Grand Lounge bar with Premium and Suite room upgrades. The 19th-century Grade II Crowne Plaza® Royal Victoria Sheffield hotel stands in quiet grounds off a private drive in Sheffield city centre. The hotel has 240 car parking spaces on-site. Sheffield's shops, theatres, museums and Ponds Forge water sports complex are within walking distance of the hotel.
Visit employer websiteTraining provider
SHEFFIELD COLLEGE, THE · Sales, marketing and procurement · Level 2
Vacancy reference: 2000043812 · Posted 3 Aug 2026