1st Line IT Support Technician Apprentice
BALFE'S BIKES LTD · UNIT 2 CAMINO PARK, JAMES WATT WAY, CRAWLEY, WEST SUSSEX, RH10 9TZ
- Salary
- £27,352 a year
- Level
- Advanced
- Course
- Information communications technician (level 3)
- Closing date
- 6 Sept 2026
- Start date
- 21 Sept 2026
- Duration
- 1 Year 6 Months
- Hours per week
- 40 hours
- Working week
- Number of Hours: 40 Lunch break length: ½ hour or 1 hour depending on candidate (unpaid) Start Time: 8am Finish Time: 5pm if 1 hour lunch (8hour day)
- Positions
- 1
About the role
IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till & printer problems, guiding users through solutions, documenting actions, escalating any issues
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- GCSE · Maths and English · 4 (C) · Essential
Benefits
<ul> <li>Pension</li> <li>Cycle to work</li> <li>Staff discount after probation</li> <li>Referral bonus</li> <li>Bike insurance after probation</li> <li>Flu jab payment</li> <li>First aid and Fire warden payments</li> <li>Buying additional holiday</li> <li>Enhanced maternity and parental leave</li> <li>Paid training for qualification</li> </ul>
About BALFE'S BIKES LTD
Balfe’s Bikes is an established independent bicycle retailer, founded in 2008, with stores across London and the South East, offering bike sales, servicing and expert cycling advice through its shops and website.
Visit employer websiteTraining provider
ACTIVATE LEARNING · Digital · Level 3
Vacancy reference: 2000046720 · Posted 6 Aug 2026